At ez69, your privacy is a genuine priority — not a box we tick. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights available to you as one of our players across Malaysia.
Last updated: 1 January 2026These highlights capture the spirit of how ez69 handles your data. The full policy below contains the complete legal detail — please read it in its entirety.
ez69 collects personal data strictly limited to what is necessary for account management, payment processing, identity verification, and regulatory compliance. We do not gather data speculatively or for purposes unrelated to your gaming experience.
All personal and financial data transmitted to and from the ez69 platform is protected by 256-bit SSL encryption. Stored data is held on secured servers with access controls, audit logging, and continuous monitoring in place.
ez69 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Any data shared with service partners is limited to what those partners strictly require to deliver services on ez69's behalf.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team. Where applicable law grants you additional rights — including portability and the right to object to processing — ez69 will honour those rights.
Personal data is retained for as long as your account remains active and for the minimum period thereafter required by applicable laws and regulations. Once no longer required, data is securely deleted or anonymised in line with our retention schedule.
ez69 uses cookies and similar tracking technologies to maintain session state, analyse platform usage, and improve your experience. You may manage your cookie preferences at any time through your browser settings. We do not use cookies to build third-party advertising profiles.
This Privacy Policy (the "Policy") is issued by ez69 (hereinafter referred to as "ez69", "the Company", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://ez69.cam (the "Platform"). This Policy applies to all individuals who access or use the Platform, whether as registered players or unregistered visitors.
ez69 is committed to protecting the privacy and security of all personal data entrusted to us. This Policy explains what personal data we collect, the purposes for which we process it, the legal bases upon which we rely, with whom we share it, how long we keep it, and the rights available to you in connection with your personal data.
By accessing the Platform, registering an account, or otherwise providing your personal data to ez69, you acknowledge that you have read and understood this Policy. Where your continued use of the Platform constitutes acceptance of these data practices, you are advised to review this Policy periodically, as it may be updated from time to time.
Scope Notice: This Policy applies to personal data processed by ez69 in connection with the operation of the Platform and the provision of gaming and betting services to players across Malaysia, including players located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.
For the purposes of this Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, contact details, financial information, device identifiers, and gameplay activity. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, alteration, and deletion. |
| "Data Controller" | ez69, as the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third-party service provider that processes personal data on behalf of ez69, pursuant to a data processing agreement. |
| "Player" / "User" | Any individual who has registered an account on the ez69 Platform or who accesses the Platform as an unregistered visitor. |
| "KYC Data" | Identity and verification documentation collected as part of the Know Your Customer process, including government-issued identification and proof of address. |
| "Cookie" | A small text file placed on a user's device by a website to store information about the user's session, preferences, or behaviour. |
ez69 collects personal data through several channels: directly from you when you register, deposit, withdraw, or contact us; automatically through your use of the Platform; and, where necessary, from third-party sources such as payment processors and identity verification services.
ez69 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your player account, including verifying your identity and processing account changes. |
| Service Delivery | Enabling your access to games, sports betting markets, live dealer tables, and all other Platform features. |
| Payment Processing | Facilitating deposits and withdrawals through supported payment methods, verifying transaction authenticity, and managing currency conversion where applicable. |
| Regulatory Compliance | Fulfilling our obligations under applicable gaming regulations, anti-money laundering (AML) laws, and KYC requirements. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct. |
| Customer Support | Responding to your queries, resolving disputes, and providing technical assistance via live chat and email support channels. |
| Responsible Gambling | Monitoring gameplay patterns to identify potential problem gambling indicators and to enforce self-exclusion, deposit limits, and other player protection tools. |
| Platform Improvement | Analysing aggregated usage data to enhance Platform performance, improve game offerings, and develop new features — always in anonymised or pseudonymised form where possible. |
| Promotional Communications | Sending you information about bonuses, promotions, and offers where you have consented to receive such communications. You may withdraw consent at any time. |
ez69 relies on the following legal bases when processing your personal data:
ez69 does not sell, rent, or trade your personal data. We share your data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.
We engage carefully selected third-party service providers to assist in operating the Platform. These include payment processors, identity verification services, cloud hosting providers, fraud detection tools, and customer support platforms. All service partners are bound by written data processing agreements that restrict their use of your data to the specific services they provide on ez69's behalf.
ez69 may disclose personal data to regulatory authorities, law enforcement bodies, courts, or other government agencies where required or permitted by applicable law — including in response to valid legal process, or where disclosure is necessary to protect the rights, property, or safety of ez69, its players, or the public.
In the event of a merger, acquisition, corporate restructuring, or sale of assets involving ez69, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify you of any such transfer via in-Platform notice or email and ensure that any successor entity is bound by data protection obligations no less protective than those set out in this Policy.
ez69 does not share your personal data with any third-party organisations for their own independent marketing or advertising purposes. Any promotional communications you receive from ez69 are sent directly by ez69 and relate solely to ez69's own products, promotions, and services.
The ez69 Platform uses cookies and similar technologies (including web beacons and local storage) to operate correctly, improve user experience, and analyse platform usage. Below is a summary of the cookie categories we use:
| Category | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Required for the Platform to function, including session management, login state, and security tokens. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your preferences such as language settings, preferred payment method, and display options. | Up to 12 months |
| Analytical | Collect anonymised data about how the Platform is used — pages visited, features interacted with, error rates — to improve performance and user experience. | Up to 24 months |
You may manage or disable non-essential cookies at any time through your browser settings. Disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging into your account. ez69 does not use cookies to serve third-party advertising or build profiles for resale to advertisers.
ez69 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and thereafter for the minimum period required by applicable laws and regulatory obligations.
As a general principle, the following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
ez69 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Whilst ez69 takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is entirely immune to risk. You are responsible for maintaining the security of your own account credentials and for notifying ez69 immediately at [email protected] if you suspect any unauthorised access to your account.
Depending on your jurisdiction of residence, you may have the following rights in relation to your personal data held by ez69. To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe and without undue delay.
Request a copy of the personal data ez69 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that we temporarily restrict processing of your personal data in certain circumstances, such as while the accuracy of data is being verified.
Request receipt of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Object to processing of your personal data where that processing is based on ez69's legitimate interests, including objecting to receiving direct marketing communications.
Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Lodge a complaint with the relevant data protection supervisory authority if you believe your rights have not been respected.
The ez69 Platform serves players across Malaysia and may, in the course of operating the Platform and engaging service partners, transfer personal data to recipients located in countries outside of Malaysia. Where such transfers occur, ez69 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data — including the use of contractual clauses that impose data protection obligations equivalent to those applied within the platform's primary operating jurisdiction.
By registering an account and using the ez69 Platform, you acknowledge that your personal data may be transferred, stored, and processed in jurisdictions outside your country of residence for the purposes described in this Policy.
The ez69 Platform is strictly intended for individuals aged 21 years and above. ez69 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, access the Platform, or provide any personal data to ez69.
If ez69 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has created an account on the Platform, please contact us immediately at [email protected].
🔞 Age Restriction: ez69 operates strictly as a 21+ platform. Registration by individuals under the age of 21 is prohibited. We take underage gambling seriously and act immediately on any reports or evidence of age policy breaches.
ez69 reserves the right to amend or update this Privacy Policy at any time in response to changes in applicable law, our data processing practices, or the services we offer. The "Last updated" date at the top of this page will be revised accordingly whenever a material change is made.
Where changes are material, ez69 will notify registered players via in-Platform notification, email, or a prominent notice on the Platform homepage prior to the changes taking effect. Your continued use of the Platform following notification of amendments constitutes your acknowledgement of the updated Policy.
We encourage you to review this Policy periodically to stay informed about how ez69 protects your personal data.
If you have any questions, concerns, or requests in relation to this Privacy Policy or your personal data, please contact the ez69 Data & Privacy team through the following channels:
For questions specifically related to responsible gambling, self-exclusion, or problem gambling resources, please visit our dedicated Responsible Gambling page.
For a full understanding of your rights and obligations as a player on the ez69 Platform, please also review our Terms & Conditions.
Over 500,000 Malaysian players trust ez69 with their gaming experience. We take privacy seriously so you can enjoy every session without worry.